Terms of service

Terms of trade for Skagen Clothing ApS

Skagen Clothing ApS
CVR 42524476
Bjørnholms Allé 20
8260 Viby J.

1. About us

    1. The website https://skagen-clothing.dk is owned and is operated by Skagen Clothing ApS (“Skagen Clothing ApS "or" us ").

    2. You can contact us on tel. 89 87 39 74 or e-mail support@skagen-clothing.dk if you have any questions for us.

2. Our terms of trade

  1. Our terms and conditions ("Terms of Trade") apply to our delivery of our goods to you when you order/buy an item on our website.

  2. We encourage you to read our terms of trade thoroughly before ordering an item with us.

  3. We can continuously change and update the trading conditions with effect for your future purchases on our website. Therefore, you will be asked to accept our terms of trade every time you shop with us.

  4. If you do not accept our terms of trade, you will not be able to order items on our website.

  5. An updated version of the trading conditions is always available on our website.

 

3. Prices and payment

    1. All prices are stated in Danish kroner (DKK) incl. 25% VAT and other taxes/fees.

    2. The total price you have to pay for your item (s) including any shipping as well as taxes/fees on payment by credit card will be calculated before you complete your order.

    3. Your delivery costs vary - depending on which delivery is selected/offered for delivery of that item. You will be informed of the delivery costs before you complete your order.

    4. Your payment for your item (s) happens when you complete the order. If we are to ship the item to you, we will only withdraw the money when we ship the item to you from our warehouse.

    5. When you pay for an item with an international debit card directly or via MobilePay, the amount will be reserved on your card immediately. The amount is only deducted from your card when the item is shipped. After that, the reservation will end automatically. If you have any questions about the reservation, duration thereof or other matters in this regard, contact your card issuer who can help you. We also refer to your agreement with your card issuer on the use of your debit card.

4. Payment means

    1. You can pay with Dankort, Visa/Dankort, Visa Elektron, Maestro, MasterCard, MobilePay, Visa Klarna, Anday, PayPal, Google Pay, Apple Pay.

    2. You can also pay with our gift card. However, you can only use one gift card per day. order.

5. Ordering items on our website

    1. You must be at least 15 years of age and have a valid credit card or debit card, which we accept as a means of payment for you to order our goods on our website. If you are under 15, you must have a legal basis for trading with us.

    2. Our webshop at https://skagen-clothing.dk is open 24 hours a day, but it can be closed due to maintenance. Of course, we try (as far as possible) to maintain our webshop at night.

    3. If you make an order for the weekend or holidays, your order will only be processed the next weekday.

    4. We will only accept your order if your payment information is correct and if we do not have a basis for believing that the order should be used for illegal activities or that you do not meet the requirements of our terms of trade.

    5. You can only order our items through our website. We will not receive orders by phone.

5A. When are you bound by your order?

    1. Before clicking "" Pay now "", you have the option of customizing your order and information.

    2. When you click "" Pay Now "" you will be bound by your order and you will receive an order confirmation from us in an email.

    3. Should you make a mistake in your order, contact our customer service to help you. If you have regretted your order, you have 14 days right of withdrawal (read more about your right of withdrawal in the section "Cancellation right" below).

5b. When are we bound by your order?

    1. We are only legally obliged to deliver your order when we have sent you a shipping confirmation via email. Until then, we have the opportunity to reject your order, e.g. In the case of sold out items, price errors, technical problems or other conditions that make it impossible for us to meet the order.

      If you only receive an order confirmation, this does not mean that a binding agreement has been made - only when you receive shipping information is the agreement binding for us.

6. Delivery

    1. Your order will be delivered to the delivery address that you have chosen when ordering.

    2. We strive to deliver your order within 1-2 business days. Please note that delays may occur and that we cannot guarantee day-to-day delivery in any case.

    3. However, ordering goods or items that are not in stock may have a longer delivery time. This is stated on the product page when purchasing. You may also find that in particularly busy period, we indicate a longer expected delivery time in terms of specific items.

    4. You can choose between the following forms of delivery:
      - GLS

    5. We make reservations that some of the forms of delivery do not apply to certain addresses and time intervals. Only the forms of delivery that you can choose for your delivery address you will be able to see when you complete your order.  We make reservations that we may deliver to a place of delivery other than the chosen if the place of delivery you have chosen is filled up. If so, we will deliver your order to a place of delivery that the carrier chooses.

    6. We only deliver to the following countries: Denmark

    7. If we do not have all the items in stock that you have ordered, it may be that we will send the items that we have in stock to you first. When we get the items in stock that you need to get, we will send them to you afterwards. You may therefore find that we are sending your order several times.

    8. We carry the risk of your item (s) until delivery.

7. Cancellation right

    1. You can completely undo the purchase of your item within 14 days if you are a consumer.
    2. The cancellation deadline expires 14 days from the day you or someone receiving the item for you (not the carrier) gets the item in hand (in physical possession).
    3. If you have ordered several of our items in the same order but we have not been able to deliver your goods to you at the same time (in the same order), then the cancellation deadline for the goods expires 14 days after the day you get the last item in hand (in physical possession). In cases where more than one item has been ordered in the same order, but where the goods are delivered individually, the cancellation deadline expires 14 days after the day when you or one of you stated third party (not the carrier) gets the last item in hand (physical possession).
    4. If you have ordered an item consisting of multiple lots or parts, the cancellation deadline expires 14 days after the day you get the last party or the last part of the item in hand (in physical possession).
    5. If you want to make use of the right of withdrawal, you must inform us that you wish to exercise the right of withdrawal in an unequivocal statement (in a clear and clear way) - e.g. by e-mail or letter. You can also choose to use our default cancellation form.
    6. You have complied with the cancellation deadline if you send the message to us that you will make use of the right of withdrawal before the cancellation deadline expired.
    7. If you have used your right of withdrawal, we will refund your payment incl. Any delivery costs without undue delay and no later than 14 days from the date we received your notice of exercising the right of withdrawal.
    8. However, if you have chosen a different form of delivery than our standard delivery, we will return only the part of the delivery costs that correspond to our standard delivery.
    9. We will repay your payment with the same means of payment that you used in your purchase unless you have explicitly accepted another form of repayment (eg a voucher).
    10. You will not be charged with any fees in connection with the repayment.
    11. You must return the item to us without undue delay and within 14 days of the date you have notified us that you wish to make use of your right of withdrawal. You have complied with the cancellation deadline if you return the item before the expiry of the 14 days.
    12. You have to pay your expenses yourself in connection with the return of the item (including shipping).
    13. We can withhold your refund until we have received the item return or you have provided documentation of your return of the item - depending on which time is earlier.
    14. You can read more about how to return the item in the "Return" section.
    15. The right of withdrawal does not apply to goods that are custom -made or have received a clear personal touch (eg goods with engraving, embroidery and the like).
    16. You are responsible for any deterioration of the value of the item, which is due to a handling other than what is necessary to determine the nature, properties and the way the item works.
    17. It is not possible to return or exchange a mystery box in our stores, contact us instead at support@skagen-clothing.dk

8. Failed and incorrect goods

    1. If your item is defective or if we have delivered the wrong item to you, contact our customer service as soon as possible. You can see our contact information at the bottom of our trading conditions or in your order confirmation.

    2. If your item is defective or if you have received an incorrect item you have the option of choosing from:

       a) to return the item and get the money back,
       b) to return the item and get a new similar item (if the item is in stock)
       c) to keep the item and get a proportionate refusal

    3. In order for our customer service to help you if you have received a defective or wrong item, you must provide your order number, item number and give a full description of what's wrong with the item.

    4. In the event that you have received a defective or wrong item that you must return, we will incur the cost of returning the item to us.

    5. If your item is defective, the Purchase Act's rules apply to deficiencies.


9. Complaint

    1. Complaint about a defect in your item must be made directly towards us within a reasonable time after you discover the defect.

    2. A complaint period of 2 years applies, and you as a consumer must therefore be advertised at the latest within 2 years after delivery of the item. If the complaint deadline is not complied with, your right to apply for deficiencies will lapse unless we have taken on the item for a long time.

      You can read more about how to advertise in the section "Complaints".

    3. If you need to return an item to us (if, for example, you have regretted your purchase or your item is defective), you must return the item to the following address: Bjørnholms Alle 20, 8260 Viby J, Denmark.

    4. Upon return, all parts of the item must be returned to us.

    5. When you send an item back to us, you are responsible for the item being packed in a proper way. You carry the risk of the item until we have received the item back in hand (physical possession). We therefore recommend that you save your receipt for shipping the item.

    6. If the value of the item is impaired, we deduct the impairment from the purchase price that you paid for the item before you get the purchase price repaid.

    7. Return packages must be made within 10 days of the expected delivery date. If this deadline is not complied with, the case may be rejected and the return package will therefore not be processed.

10. Force majeure

    1. We are not responsible to you if, after your order, circumstances occur which hinder or postpone our fulfillment of your order. Such circumstances include outside circumstances that humans cannot avert, war, mobilization, crash of telecommunications/customer's infrastructure, external security events (eg hacker attacks, attacks of computer virus or a third -party destructive behavior), natural disasters, and natural conditions that make it possible to fulfill your order/your purchase, strike, strike, lockout, fire, orders from public authorities and/ or licensee, outbreaks of epidemics or pandemics, global health emergencies, and other circumstances that we have no direct control over.

11. Personal information

    1. We process your personal information confidentially. We have prepared a privacy policy that talks about how we process the personal information that you provide to us in connection with your purchase as well as using our website. You can find our privacy policy under conditions at the bottom of the website.

12. Other

    1. We do our best to update the website as well as ensure that prices, offers, descriptions and other information about the goods are correct. However, spelling errors, errors in prices, offers, descriptions and other information about the goods can occur, and sometimes we discover that the price of an item is stated incorrectly.

    2. Updating our website

13. Transfer

    1. We can choose to transfer our agreement with you in whole or in part to (a) one of our group affiliated companies or (B) to a third party as part of a divestment of one or more of its companies, business units, etc.

14. Complaints of complaint

    1. If a problem arises with your item or if your item is defective, you must initially contact our customer service.

    2. If you are dissatisfied with our handling of your problem with an item, you can file a complaint to the Center for Complaints, the House of the Board, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaints via the Complaint Portal. If you want to file a complaint to the Center for Complaints, you must have sent your complaint to us first. It may be a good idea to send a written complaint to us so that you can document that you have complained if the Center for Complaints asks for documentation. In order to complain, the item or service that you will complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. You must pay a fee to the complaint portal to have your complaint processed.

    3. You can also use the European Commission's online complaint portal when filing a complaint. It is particularly relevant if you are a consumer with residence in another EU country. You can file the complaint on The European Commission's online complaint portal. When filing a complaint, you must specify our e-mail address support@skagen-clothing.dk.

15. Selection of Law and Venue

    1. Anyone (t) order/purchase that you are included with us is covered by and must be interpreted in accordance with Danish law except (a) rules that lead to the application of other legislation other than Danish, and ((b) the United Nations Convention on International Purchase Agreements (CISG).

    2. Any dispute and any claim that originates from or in connection with your order/purchase must be decided by a competent court at Skagen Clothing ApS 'venue.

16. Our contact information

    1. If there is anything that you are in doubt about, finally contact our customer service at:

      E-mail: support@skagen-clothing.dk
      Phone number: 89 87 39 74
      Address: Bjørnholms Allé 20

17. Discount, offer and campaigns

    1. Discounts, offers and campaigns cannot be combined unless otherwise expressly stated. Thus, it is only possible to use one discount or promotional code per order.
    2. By return of share of one order, where there is obtained discount (f.Ex. Quantity discount or package solution), waived the original discount. This means, to the retained Items will be covered of the normal price, and refund will be adjusted in conformity herewith.

18. Competition conditions

We love to pamper our customers with fun competitions! In order for it all to go fair and transparent, we have compiled some simple rules. By participating, you confirm that you have read and accepted them.

  1. You must be 18 years of age and have an address in Denmark (unless otherwise stated).

  2. Each person can participate once unless otherwise provided. Attempting cheating causes disqualification.

  3. Each competition has its own rules-eg draw or first-come, first-served. It always appears in the posting.

  4. We check that the winner meets the conditions.

  5. Prizes cannot be exchanged for cash or transferred unless otherwise stated.

  6. Is the premium physical, we arrange delivery - shipping is paid by Skagen Clothing.*If the prize cannot be obtained, we reserve the right to replace it with a similar one.

  7. The winner will be notified directly as soon as possible after the competition's end. If the winner does not answer within 48 hours (or the specified deadline), we will draw a new one.

  8. We reserve the right to change or cancel competitions by technical errors, cheating or other unforeseen. *We are not responsible for technical problems that prevent participation

  9. The competitions are not sponsored or administered by third parties unless stated.

  10. Any tax matters in connection with the winnings are the winner's responsibility.

19. Pre -orders

  1. Pre -orders may have longer processing time. See expected delivery under the product.
  2. When your order contains a pre -order, the entire order is shipped together when the pre -ordered item has been in stock.