Refund policy

Returns

All orders are subject to our standard return policy of 14 days*. The return period runs from the day you received your order.

On the return of parts of Archive, Birthday or Mystery Box, should customer service be contacted at support@skagen-clothing.dk

We will only accept your return if the following conditions are met:

• The returned items appear as new
• 14-day return period has not expired
• The returned items are properly packaged
• The goods have not been exposed to perfume, makeup or smoke
• Hang marks or labels are not removed or damaged

Please send us an email if you wish to return or exchange a product

Exchange

We offerFree exchange, if you bought the wrong size or just want to swap your clothes for something else. Upon exchange, the return period is 30 days.

You can create your exchange through our Return Portal: Create replacement

By replacing a Archive, Birthday or Mystery Box, Should Customer Service be contacted at support@skagen-clothing.dk

*We cover the cost of a single exchange per day. order

Voucher

We offer free return shipping when choosing a refund for voucher. You will eventually get this option at the end of the return portal, where you can choose refund 'large credit'. When reimbursed for voucher, the return period is 30 days. Select Returns with Submission of Protection Proof

How do I return my order?

1. Send us an email with the products you wish to return
2. Wrap the item (s) in question in the packaging they were delivered in
3. Print your received return label
4. Put the return label you received on your return package
5. The package should now be filed in your Bring Package Shop

Return in store

All purchases made online can be exchanged and returned in our physical stores. Here the same return policy applies as on online return. Item purchased in our physical stores can also be created as either returned to gift cards or exchange online. Here, however, please contact our customer support by mail.

If you wish to buy the shipping label yourself, the return package must be sent to the following address:

Name: Skagen Clothing ApS
Address: Bjørnholms Allé 20
Postcode + Country: 8260 Viby J, Denmark
Phone: +45 89 87 39 74
E-mail: support@skagenclothing.com

* IMPORTANT* this address only - If the package is sent to a parcel shop, your return may not be treated and you will not receive your money.

Skagen Clothing recommend sending the goods back with Track and Trace so they can be traced until they are delivered.

In addition, it is important that you enclose your order number in the package.

Often asked questions

How do I return an order I have exchanged in the past?

When returning an order you have previously exchanged, use the same order number.

When do I receive my replacement?

Your replacement will be shipped once we have handled your return package. This happens within 1-3 business days after the return package has been filed. You will receive a confirmation email as soon as your replacement has been packed and forwarded with the selected delivery partner.

When do I receive my refund?

That can go up to14 days, from a return package arrives at us until it is treated. Note that there may be extended treatment times in connection with holidays.

If a exchange/return is not processed within 14 days of arriving at our address, this must be notified to us at support@skagen-clothing.dk *If customer service is not contacted in a timely manner, we refer to our subsequent guidelines in our trading conditions.

Can I regret simply refusing to receive the item?

You cannot regret simply by refusing to receive the item without at the same time giving us clear notice of this.

Can I send two orders back together?

Unfortunately, it is not possible to send two orders back together as our system does not support this feature,

And you will therefore only receive the money back for one order. If you want to save a return shipping, we offer e.g. exchange to another item or return for voucher.

Exchange and return of suits

If you wish to make a replacement of your suit, it is important that you communicate this clearly to us via support@skagen-clothing.dk.

When contacting this email address, specify whether you wish to exchange specific parts of the suit to another size or simply return certain parts of the set.

It is not possible to return a few parts of the suit without clearly notified this to us via our customer support at support@skagen-clothing.dk.

Does my discount code invalid when returning parts of the order?

When you return an order where a discount code has been used, it can affect the validity of the discount code if the original terms of the discount are no longer met after the return.

Ex. If you have used a discount code which was only valid when purchasing exactly two pairs of flax pants at a total discount price. If you return a pair from the original order, the remaining pants will be priced individually, which can result in a higher price as the discount was based on the amount of two pairs.

Can i return my mystery box?

Yes you can. If you want to return or exchange 1 or more parts of your mystery box, Customer Service should be contacted at support@skagen-clothing.dk. They will then help you with your return or exchange. Our return portal thus cannot be used to return mystery box, unless one wishes to return whole the content of one's mystery box.